Service Ticket Checklist
Written by Brandy Burch
Updated at January 17th, 2025
Overview
Pak Accounting Service Ticket is a quick and easy way for Service companies to record tickets, produce invoices, and record entries in the General ledger. It is designed to record time and activity at different leases on a per-ticket basis and invoice a group of tickets on a lease or special group as per customer specifications.
Setup
- You can use the basic general ledger setup for your Chart of Accounts
- If you want to bill equipment usage, set up a Sub-Table (in Sub-Table maintenance) for equipment. Then, set up the equipment in Sub-Account maintenance.
- Set up customers to bill in Sub-Account Maintenance.
- Set up the Service ticket Company options under Master File Maintenance > Company.
- Setup all parts to invoice under Parts [F3].
- Set up the facilities for disposal under Facilities if your company is a Salt Water Disposal.
- If charging sales tax, enter the tax rates under Tax Rate maintenance.
- Using the customer Sub-Account codes, set up each customer in Job Location Maintenance. Add each customer's job location and any billing groups or special pricing.
- Set up Job Codes for each job that will be charged as labor hours on service tickets if sending entries to the Payroll module.
Ticket/Invoicing
In the Ticket/Invoicing section, invoices and tickets are entered, changed, and maintained. When you enter a ticket, it will remain available for editing in Ticket Maintenance for the date, equipment, and part number until the Update is performed. Then, create invoices.
- Enter all service tickets under Enter Tickets
- View Unbilled Tickets grid lets you view all tickets entered and their status.
- Assign Invoice Groups to all service tickets for a customer, either by well, job location, group, or customer, and create an invoice.
- View Invoices allows you to view all invoices that will be printed. Change the status to hold if you do not want to print or update the invoice.
- Print all the invoices
- Update the invoices and create the entries to the general ledger
Reports
| View All tickets | This allows you to view all tickets. |
| Locate Third Party Tickets | This feature allows you to find a Third-Party Ticket Number by three options (Un-Invoiced Tickets, Invoiced Tickets, or All Tickets). |
| Locate Ticket by Part # | This allows you to view service tickets by three options (Un-Invoiced Tickets, Invoiced Tickets or All Tickets). |
| Equipment Usage Summary | Equipment activity listing. |
| Tickets by Job Location | Listing of customer sales at each Facility/Job location. |
| Truck Usage Report | Listing of each truck's use, summarized by either truck or ticket. |
| Rig Usage Summary | Summarizes the quantity of RIG and ROAD parts. |
| Service Ticket Sales Report | Sales Report of GL Income and/or Part # by State. |
| Export Hours to P/R | Exports labor time into the Payroll module. |
| Labor vs Truck Hours | Data recorded when “Equip Hours” and Labor Hours (both time entry and display equip # checked) are entered on tickets. |
| Labor Hours for Part | This report prints a list of the labor hours spent per employee by part. |
| View by Customer | Summary of all invoices for a customer. |
| Sales Tax Report | For customers who charge sales tax. This report can print a listing of sales tax information. |
| Sales History | Customer sales history for a specified date range with the option to print each invoice. |
| Part Number sales report | Listing of total sales for each part number. |
| Invoice Register | An invoice register can be produced for any range of invoices, date range, and/or Customers. |
P-18 Extract
Disposal Facility:
Beg of Month: Data entered here will appear on line 1, sec III of P18
End of Month: Data entered here will appear on line 4, sec III of P18
Gatherer Tab:
Gatherer: Will appear in Sec IV of P18
RRC Number: assigned by RRC – appears on P18 Sec IV
Facility: Assessed data in #72. Appears on P18
Bbls: Hydrocarbons sold by the facility during the month entered on line 3, sec III, and in sec IV, line 1 under amount.